Claims Management Solutions
On May 11, 2009, WorkSafeBC launched a new online Claims Management Solutions (CMS) system to streamline and manage the claims process more effectively, and improve service to customers. We are experiencing some difficulties as we adopt this new way of processing claims.
Customer service is our highest priority and we will continue to try to provide the best possible service and keep service disruptions to a minimum. However, given the magnitude of the change, we are experiencing unexpected problems with the new system and business processes and these problems have resulted in some service delays. Our staff are working extremely hard to provide service during this very difficult period and we are working to improve this situation as soon as possible. Your patience and understanding is appreciated.
If you have a concern or problem concerning a claim, please contact your claims officer or call our Teleclaim service at 1 888 WORKERS (1 888 967-5377) or #5377 for Telus, Rogers, and Bell mobility customers, Monday to Friday between 8:00 a.m. and 4:00 p.m. If you are put on hold, please dial '0' and another member of our service team will assist you. We thank you for your patience during this transition period.
Learn more about how CMS may impact:
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